The Quality Assurance Manager will lead food safety, quality, and regulatory compliance programs at a food manufacturing facility. This position is responsible for maintaining robust food safety and quality systems, ensuring compliance with applicable regulatory and customer requirements, and driving continuous improvement across manufacturing operations. The QA Manager will work closely with Operations, Production, Maintenance, Sanitation, and Supply Chain teams to promote a strong food safety culture and ensure consistent product quality and integrity.

Key Responsibilities

• Lead and maintain the facility’s food safety and quality management systems in accordance with applicable regulatory, certification, and customer requirements.
• Manage food safety certification activities, audits, corrective actions, and ongoing compliance programs.
• Oversee HACCP, GMPs, sanitation programs, allergen controls, environmental monitoring, verification activities, and product release processes.
• Coordinate and support regulatory, customer, certification, and internal audits.
• Investigate customer complaints, quality issues, non-conformances, and food safety incidents; conduct root-cause analysis and implement effective corrective and preventive actions.
• Oversee quality control testing, laboratory activities, sampling programs, and associated documentation.
• Ensure compliance with product specifications, labeling requirements, traceability programs, and recall procedures.
• Develop and provide food safety and quality training for employees at all levels of the organization.
• Monitor quality and food safety performance metrics and lead initiatives to reduce defects, waste, rework, and quality-related costs.
• Partner with operations leadership to identify opportunities for improving product quality, process performance, and food safety culture.
• Maintain accurate and complete quality and food safety records and documentation.
• Supervise, coach, and develop QA/QC personnel while establishing clear performance expectations and accountability.
• Participate in cross-functional continuous improvement and operational excellence initiatives.